Refunds: when they are possible

Crypto and item payments are final. Three cases where we refund.

A blockchain transaction and a confirmed Steam trade cannot be recalled. So payments are final, and we can refund only in three cases:

• the payment arrived but, through our fault, was not credited — the Alert's value did not reach the Creator's balance;
• you paid the same invoice twice by mistake;
• a crypto payment failed the AML check.

How we refund

• Crypto — back to the address it came from, minus network gas.
• Items cannot be returned. If an item payment was not credited through our fault, we credit it, and if that is not possible, we refund its value in USDT to your wallet.

When there is no refund

• The Alert did not air, but the payment was credited to the Creator's balance — the service was provided. A refund depends on crediting, not on the Alert airing.
• The Creator hid, skipped or deleted the Alert, or muted the voice.

How to ask

Email support@godonate.me with the payment ID, date, amount, payment method and Creator Page. We review requests within 10 calendar days.

Full rules — the Payment and Refund Terms.