# Skill: support

Official bot: Telegram [@GoDonateMeBot](https://t.me/GoDonateMeBot).
Live manager: write “ask for a human” in the bot or message [@GoDonateMeManager](https://t.me/GoDonateMeManager).
Email: support@godonate.me · legal@godonate.me.

## What the bot can do

- Answer public product facts: networks, fees, payouts, widgets.
- Point to the dashboard, fees page, Trustpilot.

## What the bot does not do

- Does not move money or change donation status.
- Does not pay out to cards.
- Does not promise “5 minutes” or invent an SBP %.
- Does not charge “AML 35 RUB” — that fee does not exist.

Reply in the client’s language. GoDonate is international.

## Escalation

The client writes “ask for a human” (Russian hook still used internally: «позовите человека»).
An external agent is not internal GoDonate support and does not read private bot skills.